FAQ

Do I have to create an account to place an order?

No, you can place an order as a guest without creating an account.

Why are sales taxes not added to my order?

Le Nichoir is considered by Revenue Canada to be a small business and as such is not required to register for GST/HST/QST. At this time we have chosen not to register voluntarily.

What payment options does La Plume Verte offer?

Payments are processed by PayPal which allows customers to pay for their order using their PayPal account or their Visa, MasterCard or American Express credit card.

Do I have to have a PayPal account to place an order?

No, though PayPal processes the payment, you can pay with your Visa, MasterCard or American Express credit card.

Does Le Nichoir/La Plume Verte store my credit card details?

No, in fact we do not see your credit card information. The entire payment process is handled by PayPal on their website.

What is the relationship between La Plume Verte and Le Nichoir?

Legally they are one and the same. La Plume Verte is the name given to our online store. La Plume Verte is a business related to Le Nichoir whose sole purpose is to supplement the conservation programs of the Centre.

I didn’t receive a confirmation of my order by email. What should I do?

Once an order is placed successfully a confirmation email is sent automatically. If you didn’t receive this email, after checking your spam folder, please email us directly at lpv@lenichoir.org.

Can I buy these products at Le Nichoir in Hudson?

Yes, during the seasonal opening of the barn (mid-May to mid-October) many of the products can be purchased at the Centre. Please check Le Nichoir’s website for opening hours.

Can I call Le Nichoir with my order?

No. To ensure the staff can focus their attention on the birds in care, we request that you refrain from placing orders over the phone. Thank you for your understanding.

I want to sponsor a songbird rehabilitation in the name of my sister. Can you put her name on the certificate?

Yes. Use the Order Notes box during the checkout process to provide her name, address, telephone number and email address.